terms

VENUE

• Location:
  Melbourne Winery is located at 247 Flinders Lane, Melbourne VIC 3000.
• Operating Hours:
  7 Days a week 12pm til late
• Responsible Service:
  We adhere strictly to Responsible Service of Alcohol (RSA) guidelines. Management reserves the right to refuse service or entry to any patron deemed intoxicated or behaving inappropriately.
• Dress Code:
  Smart casual attire is required. The following are considered unacceptable:
  • Active or sporting attire of any kind or brand
  • Ripped, torn, or soiled clothing
  • T-shirts with offensive designs or words
  • Work singlets or tank tops
  • Manual work clothing or boots (including all steel cap boots)
  • Unclean, untidy, or torn footwear. Ugg boots, rubber gum boots
• Minors:
  Guests under 18 are welcome when accompanied by a responsible adult, such as a parent, guardian, or spouse over 18. Minors are not permitted to consume alcohol on the premises under any circumstances

BOOKINGS

• Reservations:
  Bookings can be made online, via phone, or in person. Walk-ins are welcome but subject to availability.
• Rescheduled bookings:
  While we do our best to honour all reservations, Melbourne Winery often receive ‘full’ or ‘partial’ venue hire (mostly around Christmas time). In rare cases where a confirmed private event requires exclusive access of our venue, existing bookings may need to be relocated within the venue or rescheduled. If this affects your reservation, our team will contact you as early as possible to offer alternative arrangements, priority rebooking options, or assistance in finding a suitable solution. 
• Booking Confirmation:
  A confirmation email or message will be sent upon successful booking.
• Late Arrivals:
  Tables will be held for 15 minutes past the reservation time. Please inform us if you’re running late; otherwise, the table may be released.
• Cancellations:
  We have a fee of $20pp for no show / cancellations of less than 24hrs. (this includes complimentary masterclasses). For prepaid events, no refunds will be provided for cancellations. Non-attendance due to illness or personal reasons does not entitle guests to a refund or transfer to another event.
• Dietary Requirements:
  We cater to all dietary requirements, including vegetarian, vegan, gluten-free, nut allergies, and lactose intolerance. Please advise of any specific requirements upon booking to ensure suitable options are available.
• Payment Methods:
  We accept AMEX, Visa, and MasterCard. Diners Club cards are not accepted.
• Bill Splitting:
  While we do not split bills, multiple payments can be made. Orders are placed via our QR code system and paid for either on your phone or with your waiter at the end of your dining session.

EVENTS

• Event Bookings:
  Private events can be arranged by contacting our events team. A signed agreement and deposit are required to secure the booking.
• Minimum Guests:
  Events require a minimum of 30 guests, except for our Chef’s Selection menu, which is available for a minimum of 2 guests.
• Menu Alterations:
  No changes can be made to any menu, except for dietary requirements.
• Minimum Spend:
  A minimum spend may apply, varying based on date, time, and event size.
• Deposits:
  A 50% deposit is required to confirm an event booking. This deposit is non-refundable within 14 days of the event date.
• Final Numbers:
  Final guest numbers and dietary requirements must be confirmed at least 5 days prior to the event.
• External Vendors:
  Any external entertainment or decorations must be pre-approved by management.

PREPAID EVENTS

• Payment:
  Full payment is required at the time of booking for ticketed events. Payment must be made prior to the event to confirm the reservation.
• Cancellations:
  Tickets are non-refundable and non-transferable. However, we can credit the ticket to another event session within 12 months of the original booking if you are unable to attend and give us notice at least 48 hours before your booking.
• Dietary Requirements:
  Please advise of any specific dietary requirements upon booking to ensure we have suitable options available for you. We will have one of our staff members talk you through your options when you arrive

GIFT VOUCHERS

• Value
  Gift vouchers are available in denominations ranging from $50 to $1000 and can be redeemed for food and beverages at Melbourne Winery, offering flexibility to suit your dining preferences. Please note that these cannot be redeemed within our online store.

• Redemption
  Vouchers can be used across multiple visits on different days until the full value is exhausted, allowing you to enjoy your experience at your own pace

• Expiration
  Vouchers are valid for 3 years from the date of issue and must be redeemed by the expiration date, ensuring ample time to indulge in the experience.

• Transferability
  Vouchers are non-transferable and must be used by the original recipient.

• Locations
  Vouchers are redeemable exclusively at Melbourne Winery’s location: 247 Flinders Lane, Melbourne VIC 3000.

• Exclusions
  Vouchers cannot be exchanged for cash and are not valid during specific promotional periods or for certain products/services as determined by Melbourne Winery.

• Redemption Instructions
  To redeem, provide your gift voucher number when booking a reservation. Present the voucher to the supervisor on duty upon arrival, along with proof of photo ID.

• Lost or Stolen Vouchers
  Please take special care of your voucher, as lost or stolen vouchers cannot be replaced, cancelled, or refunded. Melbourne Winery is not responsible for any lost or misplaced vouchers.
• Refund Policy
  Vouchers are non-refundable.
• Legal Compliance
  Vouchers are issued in accordance with the laws of Victoria and all applicable regulations, ensuring a smooth and lawful transaction.

These terms and conditions are designed to ensure a seamless experience for our valued guests. We look forward to welcoming you to Melbourne Winery.