online ordering terms

Order Processing & Collection

  • Orders may take up to 48 hours to process. Please note that we cannot guarantee order fulfillment over weekends.

  • You will receive a confirmation email when your order is ready for collection — please do not arrive before receiving this email.

  • All wine orders are available via click & collect only from our 247 Flinders Lane. Delivery is not currently available.

  • Collection is available during venue hours, from 12:00pm daily.

  • All online orders are eligible to redeem a complimentary glass of their wine on pick up. Please use your confirmation email as proof.

  • If you’re planning to collect your order during a busy period (e.g. Friday night or Saturday), we recommend booking a table to ensure we can serve you without delay.

  • You must be 18 years or older to purchase wine from Melbourne Winery.

  • Valid photo ID may be requested at the time of collection.

  • Orders placed by or for individuals under the age of 18 will be cancelled and refunded in full

Cancellations & Refunds

  • Orders cannot be amended online after submission.

  • To make changes or request a cancellation, please contact our team directly – info@melbournewinery.au

  • Cancellations must be requested before your collection confirmation email is sent to be eligible for a refund.

  • For any enquiries, our team is available via phone from 9:00am to 5:00pm, Monday to Friday

Contact Us

Melbourne CBD’s first EVER urban winery is coming to Flinders Lane.

Location